Guest Services Representative

Part Time

Full Job Description

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

What we expect:

  • Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities;
  • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
  • Interact with shoppers and retailers in a courteous and efficient manner;
  • Promote and sell shopping centre gift cards;
  • Answer phone calls;
  • Develop and maintain strong relationships with retailers and educate them about the centre’s services;
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services;
  • Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper’s needs;
  • Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
  • Participates in special projects and assumes other duties and responsibilities as assigned;
  • Support the supervisor in certain administrative tasks (schedules, gift cards, etc).

Knowledge and skills required:

  • High school education;
  • Strong written and oral communication skills (English), multilingual skills, a plus;
  • Computer skills;
  • Positive attitude and a strong desire to provide excellent customer service;
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
  • Conflict resolution/management skills;
  • Must be friendly, approachable, proactive and solution focused;
  • Flexible and able to work weekends, nights and holidays and for replacements.

What we offer:

  • Be a key part of Guest Services in one of the leading shopping centre.
  • Work in a fun and fast developing global organization.
  • Enjoy the mall employee discount card.
  • Flexible working hours that suit you best.
  • Access to our employee shuttle.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Benefits:

  • Flexible schedule
  • On-site parking

Schedule:

  • Weekend availability

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location: One location

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