TITLE: Assistant Manager
REPORTS TO: Store Manager/Associate Manager
JOB CLASSIFICATION: Hourly Non-Exempt
Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our
brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant
Managers support recruitment, talent development and performance management.
Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain
value and build brand loyalty.
Partners with the Store Manager to make decisions that support brand standards, customer service
expectations, and connect
Prioritizes delivering an exceptional customer experience throughout the store and always places our
customer first; quickly resolves customer concerns while exceeding their expectations.
Commitment to Efficiency:
Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on
new arrival merchandising decisions.
Enforces all company tools, policies and procedures; provides loss prevention training and coaches
associates to maintain awareness and report concerns.
Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of
expenses and inventory.
Assists with business analysis and planning; conveys opportunities and customer feedback to the Store
Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides
observations to Store Manager.
Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations,
recognizes outstanding performance and assists in the coaching and development of associates.
Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers
and store team professionally, courteously, and respectfully.
Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback
for continuous self-development.
Champions innovation and change, supports company initiatives, and reinforces a continuous improvement
Minimum of 1 year of retail store management experience required.
preferred; high school diploma/equivalent required.
Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
Excellent communication and time management skills.
Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.
- Thursday 10:00am - 7:00pm
- Friday 10:00am - 7:00pm
- Saturday 10:00am - 7:00pm
- Sunday 11:00am - 7:00pm
- Monday 10:00am - 7:00pm
- Tuesday 10:00am - 7:00pm
- Wednesday 10:00am - 7:00pm
- Good Friday - April 2, 2021 11:00am - 7:00pm
- Easter Monday - April 5, 2021 10:00am - 7:00pm
- Victoria Day - May 24, 2021 11:00am - 7:00pm
- Canada Day - July 1, 2021 11:00am - 7:00pm
- BC Day - Aug. 2, 2021 11:00am - 7:00pm